Effective date: This Refund and Returns Policy applies to all orders placed on weaverica.com and is issued by 温州市龙湾统泉贸易经营部, the operating company behind the Weaverica brand. 温州市龙湾统泉贸易经营部 is headquartered and registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室 and operates online at weaverica.com. We do not operate a walk-in retail showroom at that address, and it is not open to shoppers. All returns must be arranged in advance by email as described below.

We build every pair of canvas shoes, running shoes, and sneakers to the High-Tensile Everyday Standard, and we back that work with a plain-spoken promise: 30 days returns from the delivery date and 3 days processing refund after we inspect your returned item. This page explains exactly how that works, what qualifies, and what does not.

1. Your 30-Day Return Window

You may request a return within 30 days of the delivery date shown on your carrier tracking record. The window starts on the day your package is marked delivered, not the day you placed the order. Requests received after the 30-day window cannot be accepted for a refund, so please check your footwear promptly after arrival.

To be eligible for a refund, returned footwear must meet all of the following conditions:

• The shoes are unworn outdoors and show no signs of street, trail, or gym use.
• The shoes are returned in the original shoebox and original packaging, with any tags, inserts, or care cards included.
• The shoes are clean, dry, and free of stains, mud, pet hair, or odors.
• You include your order number and the return authorization we issue to you.

We strongly recommend trying on new footwear indoors on a clean surface first. Scuffs on outsoles, creased uppers from wear, or missing shoeboxes may prevent a full refund.

2. How to Start a Return (RMA Required)

Every return must be authorized before you ship anything back. Please follow these steps:

1. Email [email protected] from the address used on your order, with the subject line “Return Request – Order #[your order number]”.
2. Include your order number, the item(s) you wish to return, the reason for the return, and photos of the footwear and packaging if the item arrived damaged or defective.
3. Our support team will reply with a Return Merchandise Authorization (RMA) number and verified return warehouse instructions.
4. Pack the footwear securely in its original shoebox, write the RMA number on the outside of the shipping carton (not on the shoebox itself), and ship it to the address we provide.

Do not mail footwear back before you receive an RMA and verified warehouse instructions. Packages sent without an RMA, or sent to an unverified address, may be refused or lost, and we cannot guarantee a refund in those cases. Our support hours are Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).

3. Return Shipping Costs

Return shipping is handled as follows:

We charge zero restocking fees on all returns. Because standard shipping on all US orders is free ($0.00), there is no original shipping charge to deduct from your refund.

4. Refund Processing Time

Once your returned footwear reaches our verified return warehouse, we inspect it for the eligibility conditions above. After inspection is complete, we process your refund within 3 days. Refunds are issued to your original payment method — Visa, Mastercard, American Express, Discover, PayPal, or Stripe secure checkout. All prices and refunds are in USD.

Please note that your bank or card issuer may take additional business days to post the credit to your statement after we release it. If you have not seen your refund after 10 business days from our confirmation email, contact us at [email protected] and we will investigate.

5. Exchanges and Size Issues

If your canvas shoes, running shoes, or sneakers do not fit as expected, email us within the 30-day window and we will help you arrange a size exchange where stock allows. Exchanges follow the same eligibility rules as returns. If the size you need is unavailable, we will process a refund instead. For sizing guidance before you order, see our FAQs.

6. Damaged, Defective, or Incorrect Items

Every pair is inspected before it leaves our floor, but if something is wrong, tell us right away. Email [email protected] with the subject line “Damaged or Defective Item – Order #[your order number]” and include clear photos of the footwear, the defect, and the packaging. We will cover return shipping and issue a full refund or replacement. Please report damage or defects within 30 days of delivery so we can resolve it quickly.

7. Order Cancellations and Changes

You may cancel or change your order within 12 hours of placing it, or before it enters our 2-3 business day handling and packing queue, by emailing [email protected]. Once an order has shipped, it can no longer be cancelled, but you may still use the 30-day return process. Full details are on our Order Changes and Cancellations page.

8. Non-Returnable and Refused Situations

We cannot accept returns or issue refunds for footwear that has been worn outdoors, washed, altered, or damaged after delivery; items missing the original shoebox or packaging; returns sent without an RMA; or requests made after the 30-day window. If a returned item fails inspection, we will contact you with photos and options, which may include returning the item to you at your cost.

9. Related Policies and Contact

For shipping timelines, see our Shipping Policy. For payment details, see Payment Methods. For the terms governing purchases, see our Terms and Conditions. To learn how we handle your data, see our Privacy Policy.

Questions about a return? Email [email protected] or call +86 150 5899 5800, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You can also reach us through our Contact Us page. Weaverica — honest materials, honest timelines, honest service.