CUSTOMER DOCUMENTATION

Accessibility Statement

Last updated: January 2025

Weaverica is committed to making our online store at weaverica.com usable by everyone, including people who rely on assistive technologies such as screen readers, screen magnifiers, speech-recognition software, keyboard-only navigation, and switch devices. This Accessibility Statement explains the standards we work toward, the measures we have taken, the known limitations of our site, and how you can reach us if you encounter a barrier while shopping for our canvas shoes, running shoes, and sneakers.

Weaverica is the brand name operated by 温州市龙湾统泉贸易经营部, which is headquartered and registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室. We operate exclusively online at weaverica.com and sell to customers in the United States. Our registered address is an administrative and fulfillment location and is not a retail showroom open to walk-in shoppers. All accessibility questions, feedback, and requests should be directed to our official email address, [email protected].

Our Accessibility Commitment

We believe dependable footwear should be within reach of every American household, and that principle extends to how we build our website. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments. We also work to align our practices with the accessibility expectations reflected in the Americans with Disabilities Act (ADA) for businesses serving the U.S. market.

Accessibility is an ongoing effort rather than a one-time project. We review our store regularly, prioritize fixes based on impact, and update this statement as our site and our practices evolve.

Measures We Have Taken

To support an accessible shopping experience across our product catalog — canvas shoes, running shoes, and sneakers — we have implemented the following measures:

Semantic structure: Pages use proper heading hierarchies, landmark regions, and lists so that screen-reader users can navigate efficiently.
Keyboard operability: Core functions such as browsing products, selecting sizes, adding items to the cart, and completing checkout are designed to be reachable and operable using a keyboard alone.
Text alternatives: Product images and functional graphics include descriptive alternative text so that non-visual users understand what is shown.
Color and contrast: We aim for sufficient color contrast between text and backgrounds and avoid relying on color alone to convey meaning, such as size availability or error states.
Resizable text: Content is designed to remain readable when text is enlarged or when the page is zoomed.
Form labels and instructions: Checkout, contact, and account forms include associated labels and clear instructions, including guidance for order changes and cancellations.
Consistent navigation: Menus, links, and page layouts are kept consistent to reduce confusion for users with cognitive disabilities.
Accessible policy content: Our policy pages, including our Shipping Policy, Refund and Returns Policy, and Terms and Conditions, are written in plain language and structured for easy reading.

Known Limitations

Despite our efforts, some areas of our site may not yet fully conform to WCAG 2.1 Level AA. We are transparent about these limitations:

Some third-party components, such as payment and checkout tools provided by PayPal and Stripe, are controlled by those providers and may have their own accessibility characteristics outside our direct control.
Certain older product images or promotional graphics may lack fully descriptive alternative text.
Some interactive elements may not yet provide complete status announcements to assistive technologies.

We treat these gaps as priorities and work to remediate them as quickly as reasonably possible. If a specific feature prevents you from completing a purchase, please contact us and we will help you complete your order through an alternative channel.

Compatible Assistive Technologies

Our website is designed to work with current versions of major browsers and common assistive technologies, including screen readers such as NVDA, JAWS, and VoiceOver, as well as operating-system magnification and speech-recognition tools. For the best experience, we recommend keeping your browser and assistive technology up to date.

Requesting Accessibility Assistance or Alternative Formats

If you need any information from this website in an alternative format, or if you require assistance completing a purchase, we are glad to help. We can provide policy information in alternate formats, assist with order placement, and answer questions about our products and services.

To request assistance, please email [email protected] with the subject line “Accessibility Request”. Please include a description of the barrier you encountered, the page or feature involved, and the format or assistance you need. We aim to respond within a reasonable timeframe during our customer support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You may also reach us by phone at +86 150 5899 5800.

Returns and Accessibility

If you need to return footwear for any reason, including difficulty using our online return tools, please email [email protected] with the subject line “Return Request” so we can issue an RMA return label and provide verified return warehouse instructions before you mail anything back. Our standard Refund and Returns Policy allows 30 days returns from the delivery date, with refunds processed within 3 days after inspection of the returned item.

Feedback and Continuous Improvement

We welcome feedback on the accessibility of weaverica.com. Your reports help us identify and fix barriers. Please send comments or suggestions to [email protected] with the subject line “Accessibility Feedback”. We review all feedback and use it to improve our site and our service.

Related Policies

For more information about how we operate, please review the following pages:

Contact Information

Detail	Information
Brand	Weaverica
Operating Company	温州市龙湾统泉贸易经营部
Registered Address	浙江省温州市龙湾区海滨街道南安路1号3楼3454室
Website	weaverica.com
Email	[email protected]
Phone	+86 150 5899 5800
Support Hours	Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)

We are committed to honest, dependable service — including an accessible shopping experience for the miles you actually walk.