We’re glad you’re here. Whether you have a question about sizing a pair of canvas shoes, tracking a running shoe order, or starting a return on a pair of sneakers, the Weaverica team is ready to help. Weaverica is operated by 温州市龙湾统泉贸易经营部, and we sell directly to customers across the United States through weaverica.com. This page explains exactly how to reach us, when we’re available, and what information to include so we can resolve your question quickly and correctly.

How to Reach Weaverica Customer Support

Our support team handles questions about orders, sizing, shipping, returns, refunds, payments, and product care. Please use the contact method below that best fits your request.

Email is the fastest and most reliable way to reach us. Every email we receive is logged and answered in the order it arrives. If you call outside support hours, please leave a voicemail or send an email instead so your request is not delayed.

Include These Details in Your Message

To help us find your order and answer accurately on the first reply, please include the following in your email:

• Your order number (found in your order confirmation email)
• The email address used at checkout
• The product name and size of the canvas shoes, running shoes, or sneakers in question
• A clear description of your question or issue
• Photos, if your request involves a damaged, defective, or incorrect item

Use a Specific Subject Line for Sensitive Requests

Some requests need to be routed to the right person immediately. Please use the exact subject lines below so we can respond within the correct process and timeframe:

• Privacy request (access, correction, or deletion of personal information): subject line “Privacy Request”
• Do Not Sell or Share My Personal Information request: subject line “Do Not Sell Request” — you may also use our Do Not Sell My Personal Information page
• Accessibility feedback about this website: subject line “Accessibility Request”
• Review or content dispute: subject line “Review Request”
• Copyright / DMCA notice: subject line “DMCA Notice”

All of these requests must be sent to [email protected]. We do not accept these requests through any other email address, social media message, or third-party channel.

Returns: Get an RMA Label Before You Ship

If you need to return footwear, please email us first at [email protected] with the subject line “Return Request” and your order number. We will issue a Return Merchandise Authorization (RMA) and provide verified return warehouse instructions. Do not mail footwear back to our registered address — that location is our corporate headquarters, not a returns facility, and packages sent there may be refused or lost.

Returns are accepted within 30 days of the delivery date, and refunds are processed within 3 days after the returned item is inspected. For full details, including condition requirements, please read our Refund and Returns Policy.

Order Changes and Cancellations

You may request a change or cancellation within 12 hours of placing your order, or before the order enters our 2–3 business day handling and packing queue. Email [email protected] with the subject line “Order Change” or “Order Cancellation” and your order number. Once an order has shipped, it can no longer be changed or cancelled, but you may still return it under our 30-day policy. See Order Changes and Cancellations for more.

Shipping Timelines at a Glance

• Shipping cost: Free shipping for all orders ($0.00 standard shipping on all US orders)
• Handling time: 2–3 business days (Monday–Friday, excluding US federal holidays)
• Delivery time: 6–9 business days
• Total estimated arrival: 8–12 business days from order placement

For full shipping details, visit our Shipping Policy.

Payments and Billing Questions

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All prices are listed in USD. If you have a billing question or a payment that did not go through, contact us at [email protected] with the subject line “Payment Question”. You can also review our Payment Methods page.

Our Registered Office

温州市龙湾统泉贸易经营部 is headquartered and registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室. We operate online at weaverica.com and serve customers in the United States. This address is a corporate and registered office only — it is not a retail showroom and is not open to walk-in shoppers. Please do not visit or ship returns to this address. For all product, order, and return matters, contact us by email or phone using the details above.

Helpful Pages

• About Us — our story, our High-Tensile Everyday Standard, and how we build footwear
• FAQs — quick answers to common questions
• Privacy Policy and Cookies Policy
• Terms and Conditions and Community Standards
• Accessibility Statement and Review Policy
• Sustainability — our packaging and material longevity commitments

What to Expect After You Contact Us

We aim to reply to every email within one business day during support hours. Requests that arrive on weekends or US federal holidays are answered on the next business day. If your message concerns a return, refund, or order change, please watch for a reply from [email protected] and follow the instructions exactly — especially before mailing any footwear back to us. Thank you for choosing Weaverica. We’re here to help you get the right pair and keep it on the road.