CUSTOMER DOCUMENTATION

FAQs

Weaverica is operated by 温州市龙湾统泉贸易经营部, a company registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室. We sell canvas shoes, running shoes, and sneakers to customers across the United States through our online store at weaverica.com. This page answers the questions we hear most often about our products, shipping, returns, payments, and support. If your question is not covered here, our team is glad to help by email at [email protected] or by phone at +86 150 5899 5800.

About Weaverica and Our Products

What does Weaverica sell?

We sell physical footwear in three core categories: canvas shoes (breathable everyday low-tops and slip-ons), running shoes (cushioned road and multi-surface trainers), and sneakers (versatile court-inspired and lifestyle silhouettes). Every pair is built to our High-Tensile Everyday Standard, which means high-density cross-ply canvas, reinforced double-row stitching, and vulcanized rubber foxing that is tested for abrasion, seam strength, and outsole bonding before it leaves our production floor.

Where is Weaverica based?

Our operating company, 温州市龙湾统泉贸易经营部, is headquartered and registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室. This is our registered business address, not a retail showroom, and it is not open to walk-in shoppers. All sales take place online at weaverica.com. You can learn more about our story and standards on our About Us page.

How do I choose the right size?

Each product page includes a size guide with foot-length measurements in inches and centimeters. We recommend measuring your foot at the end of the day, when feet are at their largest, and comparing that measurement to the chart rather than relying on your usual sneaker size. If you are between sizes, size up for running shoes to allow for foot swell during activity. Sizing questions are welcome at [email protected].

Shipping and Delivery

How much does shipping cost?

Shipping is free for all orders to the United States. The standard shipping charge is $0.00 on every US order, with no minimum purchase required. Full details are published in our Shipping Policy.

How long will my order take to arrive?

We ask for 2-3 business days of handling time (Monday–Friday, excluding US federal holidays) to pick, pack, and hand your order to the carrier. Delivery then takes 6-9 business days. In total, please allow an estimated 8–12 business days from the moment you place your order to arrival. These are estimates, not guarantees, and carrier delays or peak-season volume can occasionally extend them.

Can I track my order?

Yes. Once your order ships, we email a tracking number to the address you provided at checkout. If you do not see it within the handling window, check your spam folder or contact us at [email protected] with your order number.

Returns, Refunds, and Order Changes

What is your return window?

You may return footwear within 30 days of the delivery date. Shoes must be unworn, unwashed, and returned in their original packaging with all tags attached. We do not charge restocking fees. Please read our full Refund and Returns Policy before shipping anything back.

How do I start a return?

Email [email protected] with the subject line “Return Request – [Your Order Number]”. Our team will confirm eligibility and issue an RMA number along with verified return warehouse instructions. Please do not mail footwear back before receiving an RMA and return address, because unauthorized shipments cannot be reliably matched to your order or refunded.

How long do refunds take?

After your returned item is received and inspected, we process the refund within 3 days. Refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the credit.

Can I cancel or change my order?

Yes, if you act quickly. You may cancel or change an order within 12 hours of placing it, or before it enters our 2-3 business day handling and packing queue. Email [email protected] with the subject line “Order Change – [Your Order Number]”. Once an order has shipped, it must be handled through the return process. See Order Changes and Cancellations for details.

Payments and Security

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All prices are listed in USD. Visit our Payment Methods page for more information.

Is my payment information secure?

Yes. Payments are processed through PCI-compliant providers, and we do not store full card numbers on our systems. For how we handle personal data, see our Privacy Policy and Cookies Policy.

Customer Support and Policies

How can I reach customer support?

Our support hours are Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). Email [email protected] or call +86 150 5899 5800. You can also use our Contact Us page.

Where can I read your other policies?

Our key policies are linked here for easy reference:

How do I make an accessibility, privacy, or review-related request?

Email [email protected] with a clear subject line so your request reaches the right team: “Accessibility Request”, “Privacy Request”, “DMCA Notice”, or “Review Request”. We respond during our published support hours.

Do you have a physical store I can visit?

No. 温州市龙湾统泉贸易经营部 is headquartered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室 and operates exclusively online at weaverica.com. This address is not a retail showroom and is not open to walk-in customers. For any return, please contact us first at [email protected] for an RMA and verified return warehouse instructions.

Still have a question? Visit our FAQs page or email [email protected] — we are happy to help you find the right pair.

Frequently Asked Questions