CUSTOMER DOCUMENTATION

Privacy Policy

Last updated: January 2025

Weaverica is operated by 温州市龙湾统泉贸易经营部 (“Weaverica,” “we,” “us,” or “our”), a company headquartered and registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室. We operate exclusively online at weaverica.com, selling canvas shoes, running shoes, and sneakers to customers in the United States. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. We wrote it in plain language because we believe you should be able to understand exactly how your data is handled before you place an order.

By browsing weaverica.com or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the site.

1. Information We Collect

Information you give us

Order and contact details: your name, shipping address, billing address, email address, and phone number, provided when you place an order or contact support.
Payment information: payments are processed by our secure checkout partners (Stripe and PayPal) and card networks (Visa, Mastercard, American Express, Discover). We do not store full card numbers on our servers; our processors handle card data under their own security standards.
Communications: the content of emails, order-change requests, return requests, and review submissions you send to [email protected].
Footwear preferences: sizing, style, and fit information you share so we can help with exchanges or recommendations.

Information collected automatically

Device and usage data: IP address, browser type, device type, pages viewed, and referring URLs, collected through cookies and similar technologies.
Transaction data: order history, cart activity, and delivery status associated with your orders.

2. How We Use Your Information

We use personal information to:

Process, pack, and ship your orders (handling time is 2-3 business days, with delivery in 6-9 business days and free shipping on all US orders);
Process payments and prevent fraud;
Handle returns within our 30-day return window and process refunds within 3 days after inspection;
Respond to support requests during our support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time;
Send order confirmations, shipping updates, and, where permitted, marketing communications you can opt out of at any time;
Improve our products, website performance, and customer experience;
Comply with legal obligations and enforce our Terms and Conditions.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and understand how shoppers browse our canvas shoes, running shoes, and sneakers. You can control cookies through your browser settings. For details on the categories we use and how to manage them, please see our Cookies Policy.

4. How We Share Information

We do not sell your personal information. We share it only with service providers who help us operate, including:

Payment processors (Stripe, PayPal, and card networks) to complete transactions;
Shipping and logistics partners to deliver your footwear;
Email and analytics providers that support order notifications and site improvement;
Legal authorities where required by law or to protect our rights and customers.

These providers are permitted to use your information only to perform services for us. For more on your opt-out rights, visit our Do Not Sell My Personal Information page.

5. Your Privacy Rights (Including California Residents)

Depending on where you live, you may have the right to:

Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your personal information;
Opt out of the sale or sharing of personal information (we do not sell personal information);
Not be discriminated against for exercising your rights.

To exercise any of these rights, email [email protected] with the subject line “Privacy Request” and include your full name, order number (if applicable), and the specific request. We will verify your identity and respond within the time required by applicable law, generally within 45 days.

6. Data Retention and Security

We retain order and contact information for as long as needed to fulfill orders, honor returns and refunds, resolve disputes, and meet legal and tax requirements. We use reasonable administrative, technical, and physical safeguards, including encrypted checkout, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact [email protected] with the subject line “Privacy Request” and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of weaverica.com after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

For any privacy question, request, or concern, contact us:

Company: 温州市龙湾统泉贸易经营部 (operating as Weaverica)
Registered address: 浙江省温州市龙湾区海滨街道南安路1号3楼3454室
Email: [email protected] — please use the subject line “Privacy Request” for privacy matters
Phone: +86 150 5899 5800
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time