At Weaverica, we know that plans change — a wrong size gets selected, a color doesn’t match the outfit you had in mind, or you simply need to adjust your order before it ships. This page explains exactly how order changes and cancellations work for canvas shoes, running shoes, and sneakers purchased at weaverica.com, operated by 温州市龙湾统泉贸易经营部. We keep our timelines plain and our process simple, in line with our Terms and Conditions and Refund and Returns Policy.

Our 12-Hour Change and Cancellation Window

You may request a change or cancellation within 12 hours of placing your order, or before your order enters our 2–3 business day handling and packing queue — whichever comes first. Because our fulfillment team begins processing footwear quickly, the 12-hour window is the most reliable point at which we can still modify or stop an order.

All change and cancellation requests must be submitted by email to [email protected]. Please use the subject line “Order Change Request – [Your Order Number]” or “Order Cancellation Request – [Your Order Number]” so our team can locate your order without delay. Requests sent to any other address, or through social media messages, cannot be guaranteed.

What You Can Change Within the Window

If your order has not yet entered packing, we can typically help with the following adjustments:

• Size or fit corrections — swapping a canvas shoe, running shoe, or sneaker size before dispatch.
• Color or style swaps — changing to another available colorway or silhouette in the same price tier.
• Quantity adjustments — adding or removing pairs, subject to stock availability.
• Shipping address corrections — updating a U.S. delivery address before the label is generated.
• Full cancellation — stopping the order entirely before it enters the packing queue.

Price differences resulting from a change (for example, upgrading to a higher-priced sneaker) will be charged or refunded through the original payment method. We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout, and all prices are shown in USD. See our Payment Methods page for details.

When Changes Are No Longer Possible

Once your order has entered the 2–3 business day handling and packing queue, or once the 12-hour window has passed, we can no longer modify or cancel it. At that stage, your footwear is being prepared for shipment under our Shipping Policy, which includes free shipping on all U.S. orders and an estimated 6–9 business days in transit (8–12 business days total from order placement).

If your order has already shipped, you may still return eligible footwear within 30 days of the delivery date under our Refund and Returns Policy. Refunds are processed within 3 days after the returned item is inspected. Please note that returned footwear must be unworn, in its original condition, and in the original packaging to qualify.

How to Submit a Request — Step by Step

1. Email [email protected] from the address used at checkout.
2. Include your order number in the subject line and body of the email.
3. State clearly whether you want to change or cancel the order, and list the specific item(s) and adjustment(s).
4. Our team will confirm receipt and advise whether the change is possible based on your order’s status.
5. If approved, we will confirm the update by email. Any refund due will be returned to your original payment method.

Customer support is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). Requests received outside these hours will be handled on the next business day, so please email as soon as possible to stay within the 12-hour window.

Important Notes on Returns and Addresses

温州市龙湾统泉贸易经营部 is headquartered and registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室 and operates online at weaverica.com. This is not a retail showroom open to walk-in shoppers, and it is not a return drop-off location. Before mailing any footwear back, please contact [email protected] to request an RMA return label and verified return warehouse instructions. Returns sent without prior authorization may be delayed or refused.

For general questions about sizing, fit, or our policies, visit our FAQs, About Us, or Contact Us pages. You can also review our Privacy Policy to understand how your order information is handled. Weaverica is committed to honest timelines and plain-spoken service — if something needs adjusting, email us early and we will do our best to help.