Shipping Policy & Tax
Last updated: January 2025
At Weaverica, we believe shipping should be the simplest part of your order. This Shipping Policy & Tax page explains how we process, pack, and deliver canvas shoes, running shoes, and sneakers to customers across the United States, along with the tax information that applies to your purchase. Weaverica is operated by 温州市龙湾统泉贸易经营部, headquartered and registered at 浙江省温州市龙湾区海滨街道南安路1号3楼3454室, and we sell exclusively online at weaverica.com. We do not operate a walk-in retail showroom at our registered address; all orders are placed through our website and shipped directly to you.
Free Shipping on All US Orders
We offer free standard shipping on every order shipped within the United States — a flat cost of $0.00, with no minimum purchase required. Whether you order one pair of canvas shoes or a two-pair rotation of running shoes and sneakers, the shipping cost is always free. There are no hidden handling surcharges and no restocking fees on returns. This is part of our commitment to fair access: dependable footwear should be within reach of every American household.
Order Processing & Handling Time
Once your order is placed and payment is confirmed, our team begins preparing your footwear for shipment. Our standard handling time is 2–3 business days (Monday through Friday, excluding US federal holidays). During this window, we verify your order, inspect your shoes for quality under the High-Tensile Everyday Standard, and pack them in recycled cardboard shoeboxes designed to protect the uppers and outsoles in transit.
Please note that handling time is separate from delivery time. Orders placed on weekends or federal holidays begin processing on the next business day.
Delivery Time & Estimated Arrival
After your order leaves our facility, standard delivery takes 6–9 business days. Combined with our handling window, the total estimated arrival is 8–12 business days from the date your order is placed. Delivery timelines are estimates, not guarantees, and may be affected by carrier volume, weather, or other circumstances beyond our control. We will always communicate clearly if we become aware of a significant delay.
| Stage | Timeframe |
|---|---|
| Order handling & packing | 2–3 business days (Mon–Fri, excluding US federal holidays) |
| Delivery in transit | 6–9 business days |
| Total estimated arrival | 8–12 business days from order placement |
| Shipping cost (US orders) | $0.00 — free shipping on all orders |
Order Tracking
When your order ships, we will send tracking information to the email address you provided at checkout. You can use this tracking number to follow your package’s progress. If you do not receive tracking details within 3 business days of placing your order, please contact us at [email protected] so we can investigate.
Shipping Destinations
We currently ship to addresses within the United States. We are unable to ship to international destinations, PO boxes outside carrier-supported areas, or freight-forwarding addresses at this time. Please ensure your shipping address is complete and accurate at checkout; we are not responsible for orders delivered to an incorrect address supplied by the customer.
Order Changes & Cancellations
You may request a change or cancellation within 12 hours of placing your order, or before your order enters our 2–3 business day handling and packing queue, by emailing [email protected]. Once an order has been packed and handed to the carrier, it can no longer be changed or cancelled, but you may still return it under our Refund and Returns Policy. For full details, see our Order Changes and Cancellations page.
Lost, Damaged, or Delayed Shipments
If your package arrives damaged, or if tracking shows delivery but you did not receive it, please contact us at [email protected] within 7 days of the estimated delivery date. Please include your order number and photos of any damage to the shoebox or footwear. We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund in line with our Refund and Returns Policy.
Returns & Return Shipping
We accept returns within 30 days of the delivery date, and refunds are processed within 3 days after we inspect the returned item. To begin a return, email [email protected] to request an RMA return label and verified return warehouse instructions before mailing any footwear back. Please do not ship returns to our registered headquarters address, as it is not a returns facility. For complete details, visit our Refund and Returns Policy.
Sales Tax
All prices on weaverica.com are listed in US dollars (USD). Where required by applicable state and local law, sales tax will be calculated and displayed at checkout based on your shipping address. The tax amount shown at checkout is the final amount you will be charged; we do not collect tax beyond what is legally required. Accepted payment methods include Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout — see our Payment Methods page for details.
Questions?
Our customer support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You can reach us by email at [email protected] or by phone at +86 150 5899 5800. For more information, please review our FAQs, Contact Us, Terms and Conditions, and Privacy Policy pages.